Terms, Deliveries, Privacy & SMS

By requesting a quote, booking a service, buying merch or used goods, or submitting an inquiry on this site, you agree to these Terms.

• Photo quotes are estimates. Our AI quote tool gives an instant price range from your photo. Final pricing is confirmed by our crew on site before work begins. If the scope differs materially from the photo, we'll tell you the new price first — you can decline with no charge beyond the deposit terms below.
• Access & safety. You confirm you own the property or have permission for us to remove items or perform work. We do not remove hazardous materials (paint, chemicals, asbestos, medical waste) or items we deem unsafe.
• Used goods are sold as-is. Marketplace items are pre-owned and described honestly. Inspect on pickup or delivery; we'll take back anything that doesn't match its description within 48 hours. Deliveries are governed by section 3.
• Merch. Prices are in USD. Unworn, unwashed merch may be exchanged within 14 days for a different size.
• Content. Reviews you submit may be displayed on the site with your first name. We may remove reviews that are abusive or unrelated to a real job.
• Liability. Harvey's Place is licensed and insured. Our liability for any job is limited to the amount you paid for that job. We're not responsible for pre-existing damage or items you asked us to haul that you later want back.

• Deposit. A $25 deposit reserves your service window. It's applied to your final bill.
• Zelle. If you choose Zelle, send the amount shown to harveysplacetailormade@gmail.com and include your reference code (e.g. BOOK-1A2B3C) in the memo so we can match it. Your booking is confirmed when we mark the deposit received.
• Card. Card payments are processed by Stripe. We never see or store your full card number.
• Cancellation. Cancellations within 24 hours of scheduled service will not be eligible for a deposit refund. Cancel earlier than that and we'll refund your deposit in full.
• Refunds. Card refunds return to the original card in 3–5 business days. Zelle refunds are sent to the same Zelle account.

These terms apply whenever we move items that belong to you or that you've bought from us — delivering a used-goods purchase, or our Delivery / Transport service where we pick up your item(s) at one address and drop them at another. By booking a delivery or transport you agree to them in addition to sections 1 and 2.

3.1 Pricing.

• Flat rate $89.99 per trip within 25 miles of ZIP 55423. Used-goods listings may show a different flat delivery fee for that item; the listing price wins.
• Mileage. When either address is more than 25 miles from 55423, add $0.75 per additional mile (one-way driving distance to the farther address, shortest route).
• Stairs & obstacles. Add $10.00 when either address involves stairs, long carries, tight doorways, elevators or other access obstacles we weren't told about in advance.
• Extremely heavy items. Safes, tool chests, gun cabinets, pianos and similar dense items add $100.00 for items up to 200 lb. Items between 200 and 300 lb are quoted individually.
• Instant quotes are estimates (see section 1). The final price is confirmed before we load anything; if the item, distance or access differs from what you told us, we'll re-quote first and you may decline.
• The $25.00 deposit and cancellation rules in section 2 apply. Wait time over 15 minutes at either address, or a second trip because nobody was there, is billed at the flat rate again.

3.2 What we won't transport.

• Anything over 300 lb as a single piece.
• Firearms, ammunition or explosives.
• Live animals.
• Anything illegal to possess or transport, or anything we reasonably believe is stolen or unsafe to move. Hazardous materials (fuel, paint, chemicals, propane, asbestos) fall under section 1.

If we discover a prohibited item on arrival we may refuse that item or the whole trip; the deposit is retained to cover the trip out.

3.3 Your responsibilities.

• You confirm you own the items or have the owner's permission to have them moved, and you have the right to access both addresses.
• An adult (18+) must be present at pickup and at drop-off to hand over, receive and sign off on the items. We don't leave items unattended unless you tell us to in writing — then they're at your risk once unloaded.
• Have items emptied, packed and disassembled (drawers empty, shelves out, TVs boxed or blanketed) unless you booked assembly/disassembly with us. Fragile contents left inside furniture are moved at your risk.
• Provide clear, safe access: parking within reasonable distance, doors unlocked, walkways free of snow, ice and clutter, pets secured.
• Tell us in advance about stairs, elevators, gated communities, HOA/building move-in rules and time windows. Fees or refusals caused by missing information are on you.
• Inspect on delivery and note any damage on the spot with our crew. Signing off (or accepting delivery without comment) confirms the items arrived in acceptable condition except for hidden damage reported under 3.4.

3.4 Damage, loss & claims.

• We handle your goods with care and are insured. If we damage or lose an item while it is in our possession, we will repair or replace it, or reimburse you, up to the amount you paid us for that job.
• Unless you declare a higher value in writing before the job starts (email or text is fine) and we accept it, our maximum liability per item is $0.60 per pound of that item's weight — the standard released-value protection used by movers. Declared-value moves may carry an additional fee and require photos of the item's condition before loading.
• We are not responsible for: pre-existing damage or wear; damage to particle-board / flat-pack furniture that is moved assembled; items you packed yourself or contents left inside furniture; damage caused by narrow or unsafe access you asked us to attempt; mechanical or electrical faults in appliances or electronics that show no external damage; weather-related damage to items you asked us to leave outside; or anything in section 3.2.
• Report claims within 48 hours of delivery by email to gmharvey@harveys-place.com with photos of the damage and of the item's packaging or position. We'll acknowledge within 2 business days and resolve within 30 days. Claims after 48 hours, or without photos, may be declined.
• Used goods bought from us are sold as-is (section 1), but delivery damage is still covered under this section. Our 48-hour "doesn't match the description" take-back also applies; the delivery fee is not refunded in that case unless the mistake was ours.
• Neither party is liable for delays caused by severe weather, road closures or other events outside our control; we'll reschedule at no extra charge.

3.5 Property protection. We use blankets, straps and door jamb protectors. If we damage walls, floors or doorways at either address, tell us on the spot; the same repair-or-reimburse cap in 3.4 applies. We won't be responsible for damage that results from moving through spaces you told us to use despite our advice.

What we collect. Only what we need to do the job:

• Contact details you type in: name, phone, email, service or shipping address.
• Photos you upload for a quote, plus the AI's description of what's in them.
• Booking, order and inquiry details, payment method chosen, and payment status (not card numbers).
• Basic technical info your browser sends (IP address, device type) in our server logs.

How we use it. To quote, schedule, deliver and bill your job; to send you the confirmations and status updates you asked for; to answer your questions; and to keep records we're legally required to keep.

Who sees it. We don't sell your data. Ever. We share it only with the service providers that make the site run, each bound to use it solely on our behalf:

• Stripe — card payments.
• Resend — sending our emails to you.
• Twilio — sending and receiving text messages.
• Google (Gemini) — analyzing quote photos. Photos are used to produce your quote and are not used to train models.
• Google Analytics — anonymous page-visit statistics (which pages are popular, roughly where visitors come from). Only runs if you click "Allow analytics" on the cookie banner; IP addresses are anonymized by Google.
• Our cloud hosting and database provider.

Cookies & browser storage. Your browser stores your cart and your cookie-banner choice locally so the site works as expected (essential). If you allow it, Google Analytics sets its own cookies (_ga, _ga_*) to count visits. We use no advertising or cross-site tracking cookies, and we don't use analytics for ad targeting. Change your mind any time by clearing this site's data in your browser — the banner will ask again.

Your choices. Email gmharvey@harveys-place.com to see, correct or delete the personal data we hold about you. We'll respond within 30 days. We keep booking and payment records for 7 years for tax purposes; everything else is deleted on request.

Kids. Our services are for adults 18+. We don't knowingly collect data from children.

Changes. If we change this policy in a meaningful way we'll update the date at the top of this page.

Program name: Harvey's Place Job & Order Updates. Messages are sent from 6129907871.

What you'll get. When you tick the "text me updates" box on a booking, checkout or inquiry form, you consent to receive transactional and customer-care text messages from Harvey's Place at the mobile number you provided, such as: booking confirmations, deposit-received notices, crew arrival reminders, order shipped notices, and replies to your questions. We do not send marketing or promotional texts.

Consent is not a condition of purchase. The checkbox is optional — you can book, buy or inquire without agreeing to texts; we'll use email instead.

Message frequency varies by job — typically 2–6 messages per booking or order.

Message and data rates may apply according to your mobile carrier plan.

Opt out any time. Reply STOP to any message and you'll be unsubscribed immediately; we'll send one final confirmation text and nothing more. You can re-subscribe by replying START.

Help. Reply HELP to any message, call 6129907871, or email gmharvey@harveys-place.com.

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, US Cellular and most regional carriers.

Your number is never shared with third parties for their marketing purposes. Mobile opt-in data and consent are not shared with anyone. See section 4 for the full privacy policy.

Harvey's Place

Email: gmharvey@harveys-place.com
Phone / text: 6129907871

Reply STOP to any text to opt out. Reply HELP for help.